Contact information

We Are Here to Help

At Localhotlove, we are here to support you before and after your purchase.

Whether you have questions about a product, need help with your order, or experience an issue after delivery, our customer support team is ready to assist.

Every message is reviewed by our team, and we aim to provide helpful answers as quickly as possible.

How to Reach Us

Email: support@localhotlove.com

Response Time:
We typically reply within 1 to 2 business days, Monday through Friday.

For faster assistance, please include:

Your order number
A brief description of your question or issue
Any relevant details or photos if needed

Providing complete information helps us understand your request and respond more efficiently.

What We Can Help With

Order Status and Shipping Updates

If you need information about your order status or shipping progress, please contact us with your order number.

Our team will help check available order details and provide assistance.

Product Questions Before Purchase

Not sure which product is right for your pet?

Our team can help answer questions about:

Product features
Feeding capacity
App compatibility
Setup information
Daily usage

We want you to have the information you need before making a purchase.

Returns and Exchanges

If you need to request a return, please contact us within the applicable return period.

Our team will provide guidance on the next steps and help make the process as simple as possible.

Please wait for return instructions before sending any items back.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us with:

Order number
Description of the issue
Photos of the item if applicable

We will review your request and assist with the available solution.

Product Support

If you have questions about using your product after delivery, our team can help with general setup and usage information.

For faster support, please include your order details and describe the issue clearly.

Before You Contact Us

Here are some common questions that may help:

WiFi Connection Questions

Many smart pet feeders require a 2.4GHz WiFi connection.

If your router uses both 2.4GHz and 5GHz networks, check your network settings and make sure your device is connected to the compatible WiFi band.

Tracking Information Not Received

If you have not received tracking information, please check your email inbox and spam folder.

If you still need assistance, contact us with your order number.

Return Request

To request a return, please email us with your order information.

Do not send products back before receiving return instructions from our support team.