Shipping policy
At Localhotlove, we want you to have a clear understanding of our shipping process before placing your order.
This policy explains where we ship, estimated delivery times, shipping costs, order processing, and what to do if you experience a delivery issue.
If you have any questions, please contact our customer support team:
Email: support@localhotlove.com
We typically respond within 1 to 2 business days, Monday through Friday.
Where We Ship
Localhotlove currently ships orders within the contiguous United States, including the 48 connected states.
At this time, we do not offer shipping to:
- Alaska
- Hawaii
- Puerto Rico
- US territories
- APO FPO DPO military addresses
- International destinations outside the United States
Shipping availability may change in the future as our delivery network expands.
If an order is placed with an unsupported shipping address, our team will contact you by email regarding the available options.
Shipping Costs
Standard shipping is available for eligible orders within the contiguous United States.
- Standard shipping cost: Free
- Minimum order requirement: None
- Shipping cost will be shown during checkout before completing your purchase
Additional shipping charges will not be added after checkout.
Shipping Carrier
Orders may be shipped through available carriers based on:
- Delivery location
- Package size
- Order details
Carrier selection is determined during order processing.
We select shipping methods designed to provide reliable delivery for pet products such as automatic feeders and water dispensers.
Order Processing Time
Orders are processed after payment confirmation.
Processing is completed on business days:
Monday through Friday
(excluding US federal holidays)
Typical processing time:
1 to 3 business days
Orders placed during weekends or holidays will begin processing on the next business day.
If an item experiences an unexpected delay, we will contact you by email with updated information.
Estimated Delivery Time
Delivery includes two stages:
Processing Time
1 to 3 business days after order confirmation
Transit Time
Approximately 7 to 9 business days after shipment
Total Estimated Delivery
Approximately 8 to 12 business days from the order date
Please note that delivery times are estimates and may vary due to:
- Carrier conditions
- Weather events
- Peak shipping periods
- Other factors outside our control
If your order has not arrived within 14 business days after purchase, please contact us for assistance.
Important Shipping Notes
Please keep in mind:
- Express or expedited shipping is currently unavailable
- Local pickup is not available
- Weekends and holidays are not counted as business days
- Delivery times may vary depending on location
Customs and Import Fees
All orders are shipped to US addresses.
Since we currently do not offer international shipping, customs duties and international import fees do not apply.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided during checkout.
If you do not receive tracking information within 3 business days:
- Check your email spam or junk folder
- Confirm your order email address
- Contact our support team with your order number
Email:
Undeliverable Packages
Packages may be returned to us if delivery cannot be completed.
Common reasons include:
- Incorrect or incomplete shipping address
- Delivery restrictions at the address
- Package refusal
If your package is returned, please contact us for assistance.
Additional shipping costs may apply for reshipping in certain situations.
To avoid delays, please carefully review your shipping information before placing an order.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests:
- Must include your order number
- Should be submitted before the order enters processing or shipment
Once an order has been processed or shipped, cancellation may no longer be available.
Eligible items may be requested for return after delivery according to our return policy.
Contact Us
If you have questions about shipping, delivery, or your order, please contact our customer support team.
Email:
support@localhotlove.com
Response Time:
Within 1 to 2 business days, Monday through Friday.
Company Information
Legal Company Name: Freshyes LLC
Brand Name: Localhotlove
Business Address:
221 TURNER LOOP RD
HUMBOLDT, TN 38343
United States
Customer Support Email:
support@localhotlove.com