Refund policy
At Localhotlove, we want customers to feel confident when purchasing our products.
If your order arrives damaged, has an issue, or does not meet your expectations, this policy explains our return and refund process.
This policy applies to purchases made through Localhotlove and is intended for customers in the United States.
For any questions regarding returns or refunds, please contact:
Email: support@localhotlove.com
Our customer support team typically responds within 1 to 2 business days, Monday through Friday.
Return Eligibility and Time Frame
We accept eligible return requests within 30 days from the delivery date.
The return period begins on the date your package is marked as delivered.
Returns may be requested for:
Product Issues
Examples include:
- Item arrived damaged
- Product does not function as described
- Received an incorrect product
Change of Mind
Examples include:
- Ordered the wrong model
- Product is not suitable for your needs
- No longer wish to keep the item
Return Conditions
To help us process your return efficiently, returned items should meet the following requirements:
- Items should be unused or have a product-related issue
- Original packaging is recommended when available
- All included accessories and components should be returned
- Items should not show damage caused by misuse, unauthorized modification, or improper handling
Return requests submitted after 30 days from delivery may not qualify under our standard return policy.
How to Request a Return
Please contact us before sending any product back.
To start a return:
Step 1
Email:
Please include:
- Order number
- Reason for return
- Photos or details if the item has an issue
Step 2
Our team will review your request and respond within 1 to 2 business days.
Step 3
If your return request is approved, we will provide return instructions.
Please do not send items to the company address unless instructed by our support team.
Step 4
Pack the item securely and return it according to the provided instructions.
After receiving and reviewing the returned item, we will process the refund or provide additional information if needed.
Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
We Cover Return Shipping When:
The return is caused by:
- Damaged item received
- Incorrect item shipped
- Product issue that does not match the description
In these cases, return instructions will be provided by our support team.
Customer Covers Return Shipping When:
The return is requested for personal reasons, such as:
- Change of mind
- Ordered the wrong product
- Product is not the right choice for your situation
We recommend using a trackable shipping service when returning items.
Original shipping charges are generally non-refundable unless the return is caused by an order issue.
Refund Process
Once we receive and inspect your returned item:
- Refunds are typically processed within 3 to 5 business days
- Refunds are issued to the original payment method used for purchase
- Processing time from your payment provider may vary
If you have not received your refund after the processing period, please contact:
Please include your order number so we can assist you.
Exchanges
We currently do not offer direct product exchanges.
If you need a different product model, we recommend:
- Requesting a return for the original item if it meets our return conditions
- Placing a new order for the preferred product
This helps avoid delays and allows you to receive the product you need more efficiently.
Non Returnable Items
The following items may not qualify for return:
- Products damaged through misuse or improper handling
- Items missing important components or accessories
- Items returned after the 30-day return period without approval
- Products modified without authorization
If an item arrives damaged or has a product issue, please contact us for assistance.
Missing or Incorrect Orders
If you receive:
- The wrong product
- Missing items
- Incorrect quantities
Please contact us with:
- Order number
- Description of the issue
- Photos if available
Our team will review the situation and provide assistance.
Package Marked Delivered But Not Received
If your tracking information shows delivered but you cannot locate your package:
- Check around your delivery area
- Check with household members or neighbors
- Allow additional time in case of carrier scanning delays
- Contact us if the package is still missing
Please provide your order number so we can help review the situation.
No Hidden Fees or Required Subscriptions
Localhotlove does not require customers to purchase a subscription service to use products or request returns.
Any applicable return costs will be communicated before completing the return process.
Contact Us
For questions about returns, refunds, or orders:
Email:
support@localhotlove.com
Response Time:
Within 1 to 2 business days, Monday through Friday.
Company Information
Legal Company Name: Freshyes LLC
Brand Name: Localhotlove
Business Address:
221 TURNER LOOP RD
HUMBOLDT, TN 38343
United States
Customer Support Email:
support@localhotlove.com